GoodData provides on-demand reporting and analysis for NetSuite marketing, sales and service data.

It’s designed for companies that want to historically trend their sales pipeline over time, analyze their customer data across modules, and visualize results with customized reports and dashboards.

Pre-built reports and dashboards help get you started quickly, and GoodData makes it easy to customize reports, track unique metrics and KPIs, mash up additional data sets, and collaborate with co-workers.

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What GoodData for NetSuite Does

Sales Pipeline Analytics

GoodData provides greater visibility into sales performance by trending the sales pipeline over time and enabling ad-hoc analysis of the data that drives sales. GoodData helps answer key questions such as:

• Are we gaining or losing efficiency in our overall sales process?
• How accurately are we able to forecast our sales? Is this changing over time?
• Where are deals getting stuck? What stage? Which rep? Which opportunities?
• Which reps, regions, and verticals are performing well and why?

Read more about Sales Pipeline Analytics »

Customer Service & Support Analytics

GoodData helps bring customer support information into a single place, provide basic operational reporting on your service and support organization. Slice and dice the data deeper to understand patterns and anomalies that answer whether your support is on target. GoodData helps companies answer key questions such as:

• What are the key performance metrics for my (response time per incident, first-time call resolution)?
• Which support personnel and processes are doing well? Which are missing their goals?
• How do customers access support channels, and how deep are those interactions?
• What is the impact of persistent problems with products or service policies?
• Do lower-cost support channels like email satisfy customer needs?

How GoodData for NetSuite Works

Pre-Built Reports & Dashboards

GoodData for NetSuite starts with a pre-populated analytics dashboard across leads, opportunities, orders, accounts, and service incidents. Leads and opportunities are sliced by lead type, date, stage, sales rep, etc. Weekly status reports give you a quick view of the lead and opportunity pipeline. Reports can be viewed in the dashboard or embedded in any company portal, wiki or custom reporting dashboard.

Read More about GoodData Dashboards Inside Netsuite »

Customized Analysis of Your Business

Reports and dashboards are just the starting point. Slice and dice reports to perform the analysis that is right for your business. Analyze progress against your company KPIs department by department. Dig deeper into marketing, sales and operational performance by drilling down on key metrics. Invite co-workers into a private project to collaborate on analysis.

Mashups with Additional Data

GoodData’s model is easily extensible to include custom NetSuite fields, additional records, and company data outside of NetSuite. Correlate NetSuite data with market share information, Google AdWords, partner sales and marketing data, even call records.